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  • Application
    • Mobile App
    • Web App
  • Connections
    • Contact Sync
    • Calendar Sync
    • Marketplace
    • Slack Integration
    • Invoice Integration
    • Mailchimp integration
  • Email Sync
    • Email Integration
    • Smart BCC
  • Services
    • Blog
    • Billing System
    • Email Reminders
    • Help Center
    • Public Website
    • REST API v1
    • Search
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    • Custom fields
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    • Caller
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  • Tools
    • 2FA
    • Chrome Extension
    • Data Export
    • Data Import
    • Goals
    • Merge duplicates
    • Reports & Dashboard
    • Scheduler
    • Smart Contact Data
    • SSO
    • Webhooks
    • Web Forms
    • Workflow Automation
    • LeadBooster
    • Leads
    • Email templates
    • deals
    • organizations
    • Contacts
    • File attachments
    • Notes
    • Settings
    • Partners portal
    • Bulk-edit
    • Smart docs
Previous Incidents

[Resolved] Support cases are experiencing delays

Began: Ended: Duration:
  • Application
  • Mobile App
  • Web App

Please be aware that due to the AWS outage, our Customer Support team is unable to access any new or ongoing support cases raised. There might be a delay in reply time and the cases will be addressed once operation is back to normal.

Everything should now be back to normal. If anything still seems not working properly, please clear your browser cache and cookies for pipedrive page and try again. If any issues persist, contact us and we'll investigate further.

[Resolved] Web App Issue

Began: Ended: Duration:
  • Application
  • Web App

We've noticed some issues regarding Application, Web App. Our team is working to fix it as soon as possible. Don't worry, we'll update you as soon as the system is up and running again. Sorry for the inconvenience!

We've implemented a fix and everything should now be back to business as usual, but we're keeping an eye on things for now to ensure full recovery and we will provide final confirmation shortly.

Everything should now be back to normal. If anything still seems not working properly, please clear your browser cache and cookies for pipedrive page and try again. If any issues persist, contact us and we'll investigate further.

Please be aware that due to the AWS outage, our Customer Support team is unable to access any new or ongoing support cases raised. There might be a delay in reply time and the cases will be addressed once operation is back to normal.

We've noticed some issues with Web App due to the outage. Our team is working to fix it as soon as possible. Don't worry, we'll update you as soon as the system is up and running again. Sorry for the inconvenience!

Some customers are currently unable to use Pipedrive due to an ongoing outage with Amazon Web Services (AWS), which is also affecting several other major platforms. Our teams are monitoring the situation closely and are ready to restore full functionality as soon as AWS resolves the issue on their end.

Please be aware that due to the outage, our Customer Support team is also unable to access any new or ongoing support cases raised. There might be a delay in reply time and the cases will be addressed once operations are back to normal.

We've implemented a fix and everything should now be back to business as usual, but we're keeping an eye on things for now to ensure full recovery and we will provide final confirmation shortly.

Everything should now be back to normal. If anything still seems not working properly, please clear your browser cache and cookies for pipedrive page and try again. If any issues persist, contact us and we'll investigate further.

[Resolved] deals list Issue

Began: Ended: Duration:
  • Tools
  • deals

We've noticed some issues regarding deals list component. Our team is working to fix it as soon as possible. Don't worry, we'll update you as soon as the system is up and running again. Sorry for the inconvenience!

We’ve identified the root cause of the issue affecting the deals list component. A fix is currently being deployed and we expect functionality to return to normal shortly. We’ll provide another update once the deployment is complete.

The issue affecting the deals list component has been resolved.

If you’re still experiencing any issues, please try clearing your browser cache and cookies before retrying. Should the problem persist, don’t hesitate to contact our support team.

No further notices from the past 30 days.