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  • Application
    • Mobile App
    • Web App
  • Connections
    • Contact Sync
    • Calendar Sync
    • Marketplace
    • Slack Integration
    • Invoice Integration
    • Mailchimp integration
  • Email Sync
    • Email Integration
    • Smart BCC
  • Services
    • Blog
    • Billing System
    • Email Reminders
    • Help Center
    • Public Website
    • REST API v1
    • Search
    • Google Login
    • Sign Up
  • Tools
    • 2FA
    • Chrome Extension
    • Data Export
    • Data Import
    • Goals
    • Merge duplicates
    • Reports & Dashboard
    • Scheduler
    • Smart Contact Data
    • SSO
    • Webhooks
    • Web Forms
    • Workflow Automation
    • LeadBooster
    • Leads
Previous Incidents

[Resolved] Leads issue

Began: Ended: Duration:
  • Leads

Hmmm. Something’s not quite right. We’re looking into a reported issue with regular users not being able to convert deals to leads.
Sorry for the inconvenience, we will update you as soon as possible.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] email sync issue

Began: Ended: Duration:
  • Marketplace
  • Email Integration

Hmmm. Something’s not quite right. We’re looking into a reported issue with email sync for not being able to disable it. We noticed issues with marketplace and certain views of webapp, investigation is ongoing.
Sorry for the inconvenience, we will update you as soon as possible.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Merge duplicates issue

Began: Ended: Duration:
  • Merge duplicates
  • Web App

Hmmm. Something’s not quite right. We’re looking into a reported issue with Merge duplicates feature and data fields.
Sorry for the inconvenience, we will update you as soon as possible.

Aha! We see what's happened and are resolving it right away.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Web app issue

Began: Ended: Duration:
  • Search
  • Web App
  • Reports & Dashboard

Hmmm. Something’s not quite right. We’re looking into a reported issue with Web app being slow through different features.
Sorry for the inconvenience, we will update you as soon as possible.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

Ta-da! Fix implemented. Everything should now be back to business as usual. But we are still doing some further checks. So clear your browser, cache, and cookies and try again, and if that doesn’t work contact us.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Slowness in-app

Began: Ended: Duration:
  • Web App
  • Mobile App
  • Application

Hmmm. Something’s not quite right. We’re looking into a reported issue with slowness in-app.
Sorry for the inconvenience, we will update you as soon as possible.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Insights

Began: Ended: Duration:
  • Reports & Dashboard

Hmmm. Something’s not quite right. We’re looking into a reported issue with insights.
Sorry for the inconvenience, we will update you as soon as possible.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Smart contact data issue

Began: Ended: Duration:
  • Smart Contact Data

Hmmm. Something’s not quite right. We’re looking into a reported issue with smart contact data not showing on deal view.
Sorry for the inconvenience, we will update you as soon as possible.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Smart BCC & sign up service email delays

Began: Ended: Duration:
  • Smart BCC
  • Email Reminders
  • Sign Up

Hmmm. Something’s not quite right. We’re looking into a reported issue with smart bcc delays and initial sign up service emails.
Sorry for the inconvenience, we will update you as soon as possible.

Ta-da! Fix implemented. Everything should now be back to business as usual. But we are still doing some further checks. So clear your browser, cache, and cookies and try again, and if that doesn’t work contact us.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Workflow Automation Issues (EU)

Began: Ended: Duration:
  • Workflow Automation

Hmmm. Something’s not quite right. We’re looking into a reported issue with our workflow automations feature.
Sorry for the inconvenience, we will update you as soon as possible.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

Aha! We see what's happened and are resolving it right away.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Issue with DB Clusters

Began: Ended: Duration:
  • Email Integration
  • Search
  • Web App

Hmmm. Something’s not quite right. We’re looking into a reported issue with database clusters and it's affecting a few of our services (Insights, Search, Group mailing, activities, and deals).
Sorry for the inconvenience, we will update you as soon as possible.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Users unable to cancel subscription

Began: Ended: Duration:
  • Billing System

Hmmm. Something’s not quite right. We’re looking into a reported issue with our billing system and i'ts hindering some users from being able to cancel their subscription.
Sorry for the inconvenience, we will update you as soon as possible.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] sync issue

Began: Ended: Duration:
  • Calendar Sync
  • Contact Sync
  • Email Integration

Hmmm. Something’s not quite right. We’re looking into a reported issue with Contact sync.
Sorry for the inconvenience, we will update you as soon as possible.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Regarding deleting followers on items:

Began: Ended: Duration:
  • Web App

Hi everyone,

We are currently facing an issue that as left some of our users unable to delete Followers from items such as Deals, People and Orgs.
We are currently investigating the cause of this, so we can fix it as quickly as possible.

As always, we'll keep you posted of any developments.

All is fixed! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Authenticating and services including Search

Began: Ended: Duration:
  • Search
  • Web App
  • Mobile App
  • Application

Hmmm. Something’s not quite right. We’re looking into a reported issue affecting a few services in-app, primarily related to Search.
Sorry for the inconvenience, we will update you as soon as possible.

Aha! We see what's happened and are resolving it right away.

A fix has been implemented. We are still doing some further checks and not all functionalities may be working at 100%.
However we're trying to get everything back to normal as soon as possible.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Webapp issue

Began: Ended: Duration:
  • Web App

Hmmm. Something’s not quite right. We’re looking into a reported issue with Webapp in US region.
Sorry for the inconvenience, we will update you as soon as possible.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Group mail

Began: Ended: Duration:
  • Email Integration

Hmmm. Something’s not quite right. We’re looking into a reported issue with Group mail for US-east region
Sorry for the inconvenience, we will update you as soon as possible.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Dashboards are not loading for some of our users

Began: Ended: Duration:
  • Web App

We’ve identified the issue and are working on getting it resolved, thank you for bearing with us!

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Email tracking issue

Began: Ended: Duration:
  • Email Integration

Hmmm. Something’s not quite right. We’re looking into a reported issue with Email tracking showing wrong time of opening sent mails.
Sorry for the inconvenience, we will update you as soon as possible.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

No further notices from the past 30 days.