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  • Application
    • Mobile App
    • Web App
  • Connections
    • Contact Sync
    • Calendar Sync
    • Marketplace
    • Slack Integration
    • Invoice Integration
    • Mailchimp integration
  • Email Sync
    • Email Integration
    • Smart BCC
  • Services
    • Blog
    • Billing System
    • Email Reminders
    • Help Center
    • Public Website
    • REST API v1
    • Search
    • Login
    • Sign Up
    • Custom fields
    • Important fields
    • Password reset
    • Caller
  • Tools
    • 2FA
    • Chrome Extension
    • Data Export
    • Data Import
    • Goals
    • Merge duplicates
    • Reports & Dashboard
    • Scheduler
    • Smart Contact Data
    • SSO
    • Webhooks
    • Web Forms
    • Workflow Automation
    • LeadBooster
    • Leads
    • Email templates
    • deals
    • organizations
    • Contacts
    • File attachments
    • Notes
    • Settings
    • Partners portal
    • Bulk-edit
  • Mailigen
    • Mailigen automations
    • Mailigen campaigns
    • Mailigen lists
    • Mailigen Billing
    • Mailigen settings
    • Mailigen import
    • Mailigen surveys
    • Mailigen sms campaigns
    • Mailigen webforms
Previous Incidents

[Resolved] Webapp issue

Began: Ended: Duration:
  • Web App

Hmmm. Something’s not quite right. We’re looking into a reported issue with Webapp. Sorry for the inconvenience, we will update you as soon as possible.

Issue was identified to be taking place with ability to access webapp or slow performance.

We noticed the issue initially taking place on a narrow scale and applied fix immediately which resulted to a huge decrease in error rate yet issue was still happening for users.

After more thorough investigation, we have identified a wider scale issue on one of our partner's side and we are working with them on delivering the fix as soon as possible. We apologize for any inconvenience caused.

Everything should now be back to normal. If anything still seems not working properly, please clear your browser cache and cookies for pipedrive page and try again. If things still don’t seem right, contact us and we’ll investigate further.

[Resolved] Reports & Dashboard issue

Began: Ended: Duration:
  • Reports & Dashboard

Hmmm. Something’s not quite right. We’re looking into a reported issue with Reports & Dashboard. Sorry for the inconvenience, we will update you as soon as possible.

We have identified the issue to be taking place with insights where there are expected inconsistencies with reports versus real time data that should be reflected.

We are working on getting the fix applied as soon as possible. At the moment the noticeable impact would be possibly for some users in US region and for EU region users, we are almost at full recovery.

We apologize for any inconvenience caused.

Everything should now be back to normal. If anything still seems not working properly, please clear your browser cache and cookies for pipedrive page and try again. If things still don’t seem right, contact us and we’ll investigate further.

[Resolved] Issues with sending emails for EU companies

Began: Ended: Duration:

Hmmm. Something’s not quite right. We’re looking into a reported issue with sending emails. Sorry for the inconvenience - we will update you as soon as possible.

We have identified the issue to be taking place with sending emails while there is expected delay in syncing emails for customers based in EU region.

We are working on getting the fix implemented as soon as possible. We apologize for any inconvenience caused.

We have implemented a fix and we see that the service is back to functional state however we will be monitoring for the next few hours to secure its stability and that no further issues take place before we move it to resolved state.

There is a possibility of delay for some users for seeing threads until full recovery is achieved however it should reflect by time.

We apologize for any inconvenience caused and thank you for your kind patience.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Email sync issue

Began: Ended: Duration:
  • Email Integration
  • Email Sync
  • Smart BCC

Hmmm. Something’s not quite right. We’re looking into a reported issue with email sync in EU region. Sorry for the inconvenience - we will update you as soon as possible.

Fix was implemented and we are now in state of recovery. We are monitoring the service closely until we see full functionality is achieved.

We will provide update as soon as possible once we achieve this. We apologize for any inconvenience caused.

We can see issues taking place during the recovery stage causing instability in Email sync service for EU region. At the moment, investigation is ongoing regarding the root cause for this behavior as we implemented the fix.

We will provide updates as soon as possible. We sincerely apologize for any inconvenience caused.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Email sync issue

Began: Ended: Duration:
  • Email Integration
  • Email Sync
  • Smart BCC

Hmmm. Something’s not quite right. We’re looking into a reported issue with Email sync. Sorry for the inconvenience, we will update you as soon as possible.

We have identified the issue to be happening with sending emails. We are working to get the fix deployed to live as soon as possible.

We apologize for any inconvenience caused.

Everything should now be back to normal. If anything still seems not working properly, please clear your browser cache and cookies for pipedrive page and try again. If things still don’t seem right, contact us and we’ll investigate further.

[Resolved] Email sync issue

Began: Ended: Duration:
  • Email Integration
  • Smart BCC
  • Email Sync

Hmmm. Something’s not quite right. We’re looking into a reported issue with Email sync. Sorry for the inconvenience, we will update you as soon as possible.

Ta-da! Fix implemented. Everything should now be back to business as usual. But we are still doing some further checks. So clear your browser, cache, and cookies and try again, and if that doesn’t work contact us.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Slowness issue

Began: Ended: Duration:
  • Web App

Hmmm. Something’s not quite right. We’re looking into a reported issue with Slowness in the Webapp. Sorry for the inconvenience, we will update you as soon as possible.

Aha! We see what's happened and are resolving it right away.

We have identified the issue to be taking place on one of our partners side causing performance issues for our customers in the US region. Our engineers are working to get the fix applied as soon as possible. We apologize for any inconvenience caused.

Ta-da! Fix implemented. Everything should now be back to business as usual. But we are still doing some further checks. So clear your browser, cache, and cookies and try again, and if that doesn’t work contact us.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Webapp issue

Began: Ended: Duration:
  • Web App

Hmmm. Something’s not quite right. We’re looking into a reported issue with Webapp. Sorry for the inconvenience, we will update you as soon as possible.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

No further notices from the past 30 days.