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  • Application
    • Mobile App
    • Web App
  • Connections
    • Contact Sync
    • Calendar Sync
    • Marketplace
    • Slack Integration
    • Invoice Integration
  • Email Sync
    • Email Integration
    • Smart BCC
  • Services
    • Blog
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    • Public Website
    • REST API v1
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  • Tools
    • 2FA
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    • Data Export
    • Data Import
    • Goals
    • Merge duplicates
    • Reports & Dashboard
    • Scheduler
    • Smart Contact Data
    • SSO
    • Webhooks
    • Web Forms
    • Workflow Automation
Previous Incidents

[Resolved] Scheduler not available

This incident lasted 20 minutes.
  • Scheduler
Fri, 12 Apr 2019
14:57:22 UTC

We're investigating an issue with Scheduler not accessible at the moment, we're investigating and will provide an update as soon as possible

15:17:56 UTC

Scheduler is available once again! Apologies for any disturbance caused in the meantime

[Resolved] Login page not accessbile

This incident lasted 17 minutes.
  • Web App
Wed, 10 Apr 2019
10:53:20 UTC

Access to app.pipedrive.com or company domain is not redirecting correctly at the moment. We're working on it, in the meantime, please login via http://app.pipedrive.com/auth/login

10:56:37 UTC

We've identified the issue, and are deploying a fix, normal redirection should be back in a few minutes!

11:10:38 UTC

Redirect back to normal, pages will redirect to login as expected again!

[Resolved] Unable to paste notes from external source

This incident lasted 1 hour and 5 minutes.
  • Web App
Tue, 9 Apr 2019
14:31:50 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with adding notes, specifically from Google Sheets.
Sorry for the inconvenience - we will update you as soon as possible.

15:37:48 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Webhooks not firing

This incident lasted 3 hours and 38 minutes.
  • Webhooks
Mon, 8 Apr 2019
23:25:44 UTC

We've noticed an issue with webhooks not firing, and the configuration page not loading. We're investigating, and will get back to you asap!

Tue, 9 Apr 2019
03:04:28 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Degraded Delta Performance (Tracking & Contact Sync)

This incident lasted 2 hours and 1 minute.
  • Email Integration
  • Contact Sync
Mon, 8 Apr 2019
19:15:23 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with email tracking as well as contact sync.
Sorry for the inconvenience - we will update you soonest.

21:17:00 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Unable to add activities

This incident lasted 19 minutes.
  • Web App
Mon, 1 Apr 2019
14:20:57 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with a few users unable to add activities.
Sorry for the inconvenience - we will update you as soon as possible.

14:40:01 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Issues with our public website

This incident lasted 5 hours and 24 minutes.
  • Public Website
Mon, 1 Apr 2019
09:24:59 UTC

We’ve identified the issue and are working on getting it resolved.

14:22:43 UTC

Aha! We see what's happened and are resolving it right away.

14:49:00 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Email template not working for some users

This incident lasted 17 minutes.
  • Email Integration
  • Web App
  • Email Sync
  • Smart BCC
Mon, 1 Apr 2019
06:41:59 UTC

We’ve identified the issue and are working on getting it resolved.

06:59:31 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Temporary issue in Reports session

This incident lasted 1 hour and 22 minutes.
  • Web App
  • Reports & Dashboard
Thu, 28 Mar 2019
09:27:11 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with reports.
Sorry for the inconvenience - we will update you soonest.

10:49:17 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Automations not firing

This incident lasted 1 hour and 28 minutes.
  • Workflow Automation
Mon, 25 Mar 2019
14:24:59 UTC

We've noticed our Automations are not being executed at the moment, our teams are investigating, and we'll provide more details as soon as possible

14:40:12 UTC

Issue has been identified, and we're working on a fix!

15:53:44 UTC

Automations execution has resumed normal functioning, please contact our support if you have any further questions.

[False Alarm] Webapp access

This incident was deemed a false alarm after 48 minutes
  • Web App
Fri, 22 Mar 2019
13:34:26 UTC

We've received reports of issues accessing the webapp, and logging in. We're currently investigating and will update you as soon as possible

14:22:35 UTC

Ooh, it turns out this was a false alarm. As you were! No problem to see here.

[Resolved] Hmmm. Something’s not quite right. We’re looking into a reported issue with webapp being down. Sorry for the inconvenience - we will update you soonest.

This incident lasted 57 minutes.
  • Web App
Fri, 22 Mar 2019
07:27:53 UTC

Issues with our Webapp.

08:24:54 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

No further notices from the past 30 days.