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Previous Incidents

[Resolved] Web App Degraded Performance

This incident lasted 31 minutes.
  • Web App
Fri, 23 Aug 2019
20:12:19 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with our web app.
Sorry for the inconvenience - we will update you soonest.

20:43:42 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Email Sync degraded performance

This incident lasted 1 hour and 59 minutes.
  • Email Integration
Fri, 23 Aug 2019
17:04:28 UTC

Email sync is having issues with new messages coming in. Our team is investigating, and we'll provide updates as soon as possible

19:01:07 UTC

Ta-da! Fix implemented. Everything should now be back to business as usual. But we are still doing some further checks. So clear your browser, cache, and cookies and try again, and if that doesn’t work contact us.

19:03:52 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Activities view issue

This incident lasted 9 minutes.
  • Calendar Sync
Fri, 23 Aug 2019
06:23:56 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with Activities view.
Sorry for the inconvenience - we will update you soonest.

06:32:57 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Email, Calendar and Contact Sync Degraded Performance

This incident lasted 4 hours and 45 minutes.
  • Email Integration
  • Smart BCC
  • Contact Sync
  • Calendar Sync
  • Email Sync
Wed, 21 Aug 2019
17:50:39 UTC

Nylas, our email sync, contact sync and calendar sync provider is experiencing some degraded API success rate. Issue is identified and being worked on at the moment.

22:36:00 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Email Sync degraded performance

This incident lasted 3 hours and 12 minutes.
  • Email Integration
Sat, 17 Aug 2019
09:17:01 UTC

Some regions may notice emails cannot be sent or received, we're looking into it, and will provide updates as soon as posssible

12:29:26 UTC

Email systems are back to normal, if you're still experiencing issues, please contact our Support, and we'll be glad to help!

[Resolved] Email Sync Degraded Performance

This incident lasted 1 hour and 46 minutes.
  • Email Integration
Fri, 16 Aug 2019
20:06:03 UTC

We’ve identified the issue and are working on getting it resolved, thank you for bearing with us!

21:53:02 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Google drive feature

This incident lasted 46 minutes.
  • Google Login
Wed, 14 Aug 2019
14:52:56 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with Google drive integration.
Sorry for the inconvenience - we will update you soonest.

15:39:52 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Tokens authentication and exchange issue

This incident lasted 36 minutes.
  • Chrome Extension
  • 2FA
Wed, 14 Aug 2019
08:03:54 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with Tokens authentication.
Sorry for the inconvenience - we will update you soonest.

08:40:16 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Webapp regional issue

This incident lasted 47 minutes.
  • Web App
Mon, 12 Aug 2019
10:51:20 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with accessing pipedrive for customers in specific regions.
Sorry for the inconvenience - we will update you soonest.

11:38:50 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Pipedrive not accessible

This incident lasted 25 minutes.
  • Webhooks
  • REST API v1
  • Web App
  • Application
  • Mobile App
Wed, 7 Aug 2019
10:40:17 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with Pipedrive being down in Europe.
Sorry for the inconvenience - we will update you soonest.

10:49:00 UTC

Aha! We see what's happened and are resolving it right away.

11:05:34 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Chat support Redirect issue

This incident lasted 2 hours and 40 seconds.
  • Help Center
Thu, 1 Aug 2019
14:49:51 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with Chat support for the EU region. Please if you require assistance for the time being, you can contact us by email instead.
Sorry for the inconvenience - we will update you soonest.

16:50:32 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Smart BCC incident identified

This incident lasted 49 minutes.
  • Smart BCC
Wed, 31 Jul 2019
09:58:00 UTC

We’ve identified the issue with the Smart BCC feature and are working on getting it resolved.

10:47:37 UTC

Ta-da! Fix implemented. Everything should now be back to business as usual. But we are still doing some further checks. So clear your browser, cache, and cookies and try again, and if that doesn’t work contact us.

10:47:50 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Group Emailing

This incident lasted 50 minutes.
  • Email Integration
Tue, 30 Jul 2019
18:06:01 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with Group Emailing (emails stuck in queue).

Sorry for the inconvenience - we will update you as soon as possible.

18:24:39 UTC

Ta-da! Fix implemented. Everything should now be back to business as usual. But we are still doing some further checks. So clear your browser, cache, and cookies and try again, and if that doesn’t work contact us.

18:56:24 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Email sync

This incident lasted 12 minutes.
  • Email Integration
Mon, 29 Jul 2019
09:50:51 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with Email Sync.
Sorry for the inconvenience - we will update you soonest.

10:03:17 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

No further notices from the past 30 days.