All systems are go

Don't agree with this? Please let us know

  • Application
    • Mobile App
    • Web App
  • Connections
    • Contact Sync
    • Calendar Sync
    • Marketplace
    • Slack Integration
    • Invoice Integration
  • Email Sync
    • Email Integration
    • Smart BCC
  • Services
    • Blog
    • Billing System
    • Email Reminders
    • Help Center
    • Public Website
    • REST API v1
    • Search
    • Google Login
    • Sign Up
  • Tools
    • 2FA
    • Chrome Extension
    • Data Export
    • Data Import
    • Goals
    • Merge duplicates
    • Reports & Dashboard
    • Scheduler
    • Smart Contact Data
    • SSO
    • Webhooks
    • Web Forms
    • Workflow Automation
    • LeadBooster
Previous Incidents

[Resolved] Detailed view items timeline

This incident lasted 41 minutes.
  • Web App
Fri, 13 Sep 2019
14:02:30 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with Detailed view timeline order for some customers.
Sorry for the inconvenience - we will update you soonest.

14:43:34 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Activities list view

This incident lasted 51 minutes.
  • Calendar Sync
Wed, 4 Sep 2019
13:35:57 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with Activities list view.
Sorry for the inconvenience - we will update you soonest.

14:27:39 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Unrelated articles in Support Center

This incident lasted 2 days, 1 hour, and 30 minutes.
  • Help Center
Wed, 4 Sep 2019
07:25:13 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with a lot of unrelated articles in Support Center.
Sorry for the inconvenience - we will update you soonest.

Our Support team can still be reached via chat or email as normal

07:31:36 UTC

We've now resolved the incident. No more unrelated articles in our Support Center! Thanks for your patience.

[Resolved] Activities issue

This incident lasted 19 minutes.
  • Calendar Sync
Fri, 30 Aug 2019
14:42:42 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with Activities with users from specific regions.
Sorry for the inconvenience - we will update you soonest.

15:02:07 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Group mailing issue

This incident lasted 1 hour and 13 minutes.
  • Email Integration
Thu, 29 Aug 2019
09:09:29 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with Group mailing feature.
Sorry for the inconvenience - we will update you soonest.

10:23:08 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Global search

This incident lasted 6 minutes.
  • Search
Wed, 28 Aug 2019
13:56:49 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with search feature for searchable items within the application.
Sorry for the inconvenience - we will update you soonest.

14:03:35 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Billing issue

This incident lasted 18 minutes.
  • Billing System
Mon, 26 Aug 2019
14:14:09 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with adding billing details.
Sorry for the inconvenience - we will update you soonest.

14:32:28 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Web App Degraded Performance

This incident lasted 31 minutes.
  • Web App
Fri, 23 Aug 2019
20:12:19 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with our web app.
Sorry for the inconvenience - we will update you soonest.

20:43:42 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Email Sync degraded performance

This incident lasted 1 hour and 59 minutes.
  • Email Integration
Fri, 23 Aug 2019
17:04:28 UTC

Email sync is having issues with new messages coming in. Our team is investigating, and we'll provide updates as soon as possible

19:01:07 UTC

Ta-da! Fix implemented. Everything should now be back to business as usual. But we are still doing some further checks. So clear your browser, cache, and cookies and try again, and if that doesn’t work contact us.

19:03:52 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Activities view issue

This incident lasted 9 minutes.
  • Calendar Sync
Fri, 23 Aug 2019
06:23:56 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with Activities view.
Sorry for the inconvenience - we will update you soonest.

06:32:57 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Email, Calendar and Contact Sync Degraded Performance

This incident lasted 4 hours and 45 minutes.
  • Email Integration
  • Contact Sync
  • Smart BCC
  • Calendar Sync
  • Email Sync
Wed, 21 Aug 2019
17:50:39 UTC

Nylas, our email sync, contact sync and calendar sync provider is experiencing some degraded API success rate. Issue is identified and being worked on at the moment.

22:36:00 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

No further notices from the past 30 days.