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  • Application
    • Mobile App
    • Web App
  • Connections
    • Contact Sync
    • Calendar Sync
    • Marketplace
    • Slack Integration
    • Invoice Integration
    • Mailchimp integration
  • Email Sync
    • Email Integration
    • Smart BCC
  • Services
    • Blog
    • Billing System
    • Email Reminders
    • Help Center
    • Public Website
    • REST API v1
    • Search
    • Login
    • Sign Up
    • Custom fields
    • Important fields
    • Password reset
  • Tools
    • 2FA
    • Chrome Extension
    • Data Export
    • Data Import
    • Goals
    • Merge duplicates
    • Reports & Dashboard
    • Scheduler
    • Smart Contact Data
    • SSO
    • Webhooks
    • Web Forms
    • Workflow Automation
    • LeadBooster
    • Leads
    • Email templates
    • deals
    • organizations
    • Contacts
    • File attachments
Previous Incidents

[Resolved] Email sync issue

Began: Ended: Duration:
  • Email Integration

Hmmm. Something’s not quite right. We’re looking into a reported issue with email sync.
Sorry for the inconvenience, we will update you as soon as possible.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Webapp issue

Began: Ended: Duration:
  • Web App

Hmmm. Something’s not quite right. We’re looking into a reported issue with Webapp.
Sorry for the inconvenience, we will update you as soon as possible.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Reports & Dashboard issue

Began: Ended: Duration:
  • Reports & Dashboard

Hmmm. Something’s not quite right. We’re looking into a reported issue with Reports & Dashboard.
Sorry for the inconvenience, we will update you as soon as possible.

Everything should now be back to normal. If anything still seems not working properly, please clear your browser cache and cookies for pipedrive page and try again. If things still don’t seem right, contact us and we’ll investigate further.

[Resolved] Webapp issues

Began: Ended: Duration:
  • Web App

Hmmm. Something’s not quite right. We’re looking into a reported issues with Webapp for some users.
Sorry for the inconvenience, we will update you as soon as possible.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Webapp issue

Began: Ended: Duration:
  • Web App

Hmmm. Something’s not quite right. We’re looking into a reported issues with Webapp access for some users.
Sorry for the inconvenience, we will update you as soon as possible.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Degraded Performance Email, Calendar and Contact sync

Began: Ended: Duration:
  • Contact Sync
  • Calendar Sync
  • Email Integration

Hmmm. Something’s not quite right. We’re looking into a reported issue with Contact sync.
Sorry for the inconvenience, we will update you as soon as possible.

Aha! We see what's happened and are resolving it right away.

Ta-da! Fix implemented. Everything should now be back to business as usual. But we are still doing some further checks. So clear your browser, cache, and cookies and try again, and if that doesn’t work contact us.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Inbound emails issue

Began: Ended: Duration:
  • 2FA
  • Password reset

We are aware of an ongoing issue with inbound emails to be forwarded which would be affecting the services below:

1-Two factor authentication
2- Security emails
3- Password reset
4- Activities notifications
5- Leads dispatcher

We are working actively to get this resolved as soon as possible with our partner. Apologies for any inconvenience caused.

Fix was implemented and we are now monitoring the state of the queue of messages, We will post as soon as full recovery is reached.

We apologise for the inconvenience caused by this issue,

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Webapp issue

Began: Ended: Duration:
  • Web App

Hmmm. Something’s not quite right. We’re looking into a reported issue with Webapp.
Sorry for the inconvenience, we will update you as soon as possible.

Everything should now be back to normal. If anything still seems not working properly, please clear your browser cache and cookies for pipedrive page and try again. If things still don’t seem right, contact us and we’ll investigate further.

[Resolved] Email sync issue

Began: Ended: Duration:
  • Email Integration
  • Email Sync
  • Smart BCC

Hmmm. Something’s not quite right. We’re looking into a reported issue with Email sync.
Sorry for the inconvenience, we will update you as soon as possible.

Aha! We see what's happened and are resolving it right away.

A temporary fix is to empty cache and hard reload which should get the email tab already running, We are now in process of implementing the general fix for everyone.

Apologies for any inconvenience caused

Everything should now be back to normal. If anything still seems not working properly, please clear your browser cache and cookies for pipedrive page and try again. If things still don’t seem right, contact us and we’ll investigate further.

[Resolved] File attachments issue

Began: Ended: Duration:
  • File attachments

Firstly, We would like to apologize for inconvenience caused by the reported issue with File attachments directing to a warning page about phishing Activity.

We are actively monitoring the issue and We’re aware of the situation, the message is directly from your browser and is most likely due to a false-positive being reported and them applying blanket messaging.

We are in touch with the browsers affected and trying to have them rectify the situation as soon as possible - in the meantime we can unfortunately only recommend that you click ‘Show Details’ and then click the ‘visit the unsafe site’ - the exact buttons themselves may appear with slightly different text depending on your browser, but should be more or less the same.

The only other way around this would be to use your email client (for example gmail, or which ever tool you use for the email address you have linked to Pipedrive) until we have resolved the issue.

Once again, our apologies for the confusion - hopefully we will have the message removed soon - please keep an eye on the status page for updates!'

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Outlook issue

Began: Ended: Duration:
  • Email Integration
  • Email Sync
  • Smart BCC

There is an ongoing issue on outlook side which would impact email sync service for outlook users.
We are keeping an eye on the status on their side and will be providing updates. Apologies for any inconvenience caused.

Ta-da! Fix implemented. Everything should now be back to business as usual. But we are still doing some further checks. So clear your browser, cache, and cookies and try again, and if that doesn’t work contact us.

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

No further notices from the past 30 days.