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  • Web App
  • Mobile App
  • Full Email Sync
  • Smart BCC
  • Google Contact Sync
  • Google Calendar Sync
  • Data Import
  • Search
  • Email Reminders
  • REST API v1
  • Webhooks
  • Marketplace
  • Slack Integration
  • Blog
  • Billing System (Recurly)
  • Public Website
  • Web Forms
Previous Incidents

[Resolved] Email Sync Issue

This incident lasted 13 minutes.
  • Full Email Sync
Tue, 14 Aug 2018
20:54:02 UTC

Sorry for the inconvenience but we seem to be experiencing some issues with the email sync.

21:07:32 UTC

Issue has been resolved

[Resolved] Slack integration not loading

This incident lasted 1 hour and 14 minutes.
  • Slack Integration
Wed, 8 Aug 2018
17:54:17 UTC

The Slack integration page from settings isn't loading properly, sorry about that! We'll bring it back in a jiffy :D

18:39:14 UTC

A fix is on the way. Next notice will be even better!

19:09:16 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Email Sync Issue

This incident lasted 2 hours and 44 minutes.
  • Full Email Sync
Mon, 6 Aug 2018
20:01:20 UTC

We seem to be experiencing some issues with our email sync. We apologize for the inconvenience and will continue to share updates here.

21:28:29 UTC

Issue has been identified and has been progressively improving.

22:46:15 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] We have identified downgraded performance in emails sync for some companies

This incident lasted 4 hours and 10 minutes.
  • Full Email Sync
Fri, 3 Aug 2018
10:54:23 UTC

We are beavering away behind the scenes investigating this issue as a matter of priority.
Thanks for bearing with us. We will report back as soon as possible.

14:36:46 UTC

Ta-da! Fix implemented. Everything should now be back to business as usual. But we are still doing some further checks. So clear your browser, cache, and cookies and try again, and if that doesn’t work contact us.

15:05:01 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Unable to add billing details

This incident lasted 29 minutes.
Tue, 31 Jul 2018
11:52:52 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with users not being able to add billing details.
Sorry for the inconvenience - we will update you soonest.

12:21:54 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Temporary Performance Issues

This incident lasted 2 hours and 55 minutes.
Fri, 27 Jul 2018
16:45:17 UTC

It seems that some accounts are experiencing performance delays / issues login in as well. We apologize for the inconvenience and will keep you updated - sorry!

17:14:20 UTC

We've narrowed down what initiated the incident and are proceeding with an immediate solution. Be back soon with better news!

19:24:32 UTC

We have applied a fix to resolve the issue and are actively monitoring it should it peak again.

19:40:44 UTC

Things are back to normal so nothing to see here! Apologies once again for the inconvenience.

[Resolved] Temporary Perfomance Issues

This incident lasted 41 minutes.
  • Web App
Thu, 26 Jul 2018
17:42:36 UTC

It seems that some accounts are experiencing performance delays / issues login in as well. We apologize for the inconvenience and will keep you updated.

18:03:21 UTC

We've narrowed down what initiated the incident and are proceeding with an immediate solution. We're already starting to see improvements on our end.

18:23:42 UTC

Issue has been resolved

[Resolved] Some companies in our US datacenter have downgraded performance

This incident lasted 1 hour and 22 minutes.
  • Web App
Thu, 26 Jul 2018
12:33:09 UTC

We are beavering away behind the scenes investigating this issue as a matter of priority.
Thanks for bearing with us. We will report back as soon as possible.

13:55:44 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Incident identified

This incident lasted 32 minutes.
  • Search
Tue, 24 Jul 2018
09:56:49 UTC

Aha! We see what's happening with Searching and are resolving it right away. Thank you for hanging on in there.

10:29:07 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Incident identified

This incident lasted 13 minutes.
  • Full Email Sync
  • Smart BCC
Tue, 24 Jul 2018
09:13:40 UTC

Aha! We see what's happened with our Non-EU Customers and are resolving it right away. Thank you for hanging on in there.

09:26:43 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Incident identified

This incident lasted 21 minutes.
  • Web App
Tue, 24 Jul 2018
07:38:07 UTC

Aha! We see what's happened and are resolving it right away. Thank you for hanging on in there.

07:59:58 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Web App Performance degraded

This incident lasted 1 month, 1 week, 4 days, 16 hours, and 41 minutes.
  • Web App
Wed, 27 Jun 2018
12:52:00 UTC

We are aware and working on this.

15:58:01 UTC

We've now resolved the incident. Thanks for your patience.

Thu, 9 Aug 2018
05:01:52 UTC

We are beavering away behind the scenes investigating this issue as a matter of priority. Thanks for bearing with us. We will report back as soon as possible.

05:04:16 UTC

We are beavering away behind the scenes investigating this issue as a matter of priority. Thanks for bearing with us. We will report back as soon as possible.

05:08:58 UTC

Aha! We see what's happened and are resolving it right away. Thank you for hanging on in there.

05:33:21 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

No further notices from the past 30 days.