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  • Web App
  • Mobile App
  • Full Email Sync
  • Smart BCC
  • Contact Sync
  • Calendar Sync
  • Data Import
  • Search
  • Email Reminders
  • REST API v1
  • Webhooks
  • Marketplace
  • Slack Integration
  • Blog
  • Billing System (Recurly)
  • Public Website
  • Web Forms
  • Workflow Automation
  • Smart contact data
  • Scheduler
  • Merge duplicates
Previous Incidents

[False Alarm] Webapp access

This incident was deemed a false alarm after 48 minutes
  • Web App
Fri, 22 Mar 2019
13:34:26 UTC

We've received reports of issues accessing the webapp, and logging in. We're currently investigating and will update you as soon as possible

14:22:35 UTC

Ooh, it turns out this was a false alarm. As you were! No problem to see here.

[Resolved] Hmmm. Something’s not quite right. We’re looking into a reported issue with webapp being down. Sorry for the inconvenience - we will update you soonest.

This incident lasted 57 minutes.
  • Web App
Fri, 22 Mar 2019
07:27:53 UTC

Issues with our Webapp.

08:24:54 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Email Sync (Can't Send Emails)

This incident lasted 13 minutes.
  • Full Email Sync
Wed, 20 Mar 2019
18:21:08 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with our email sync.
Sorry for the inconvenience - we will update you soonest.

18:34:13 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Issue adding notes

This incident lasted 7 hours and 3 minutes.
  • Web App
Wed, 20 Mar 2019
14:38:41 UTC

We're investigating an issue adding notes, specially when pasted from spreadsheet sources.

21:41:42 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Automations delayed execution

This incident lasted 43 minutes.
  • Workflow Automation
Tue, 19 Mar 2019
11:09:53 UTC

We've identified an issue delaying the execution of Automations and are currently working on it!

11:10:13 UTC

Aha! We see what's happened and are resolving it right away.

11:53:51 UTC

Automations are back to speed!

[Resolved] Marketplace Degraded Performance

This incident lasted 2 hours and 30 minutes.
  • Marketplace
Mon, 18 Mar 2019
15:41:46 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with accessing the Marketplace.
Sorry for the inconvenience - we will update you as soon as possible.

17:22:48 UTC

Aha! We see what's happened and are resolving it right away.

18:12:44 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Email Sync Degraded Performance

This incident lasted 15 hours and 49 minutes.
  • Full Email Sync
Fri, 15 Mar 2019
01:22:42 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with emails not appearing in both Inbox/Sent Folders.
Sorry for the inconvenience - we will update you as soon as possible.

15:03:33 UTC

We’ve identified the issue and are working on getting it resolved, thank you for bearing with us!

17:12:07 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Degraded API Performance (Email Sync)

This incident lasted 2 hours and 30 minutes.
  • Full Email Sync
Thu, 14 Mar 2019
16:52:57 UTC

We’ve identified the issue and are working on getting it resolved, thank you for bearing with us!

19:23:13 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Webforms

This incident lasted 5 hours and 20 minutes.
  • Web Forms
Mon, 11 Mar 2019
21:06:04 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with some webforms having problems being submitted.
Sorry for the inconvenience - we will update you as soon as possible.

Tue, 12 Mar 2019
02:26:30 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Web app down

This incident lasted 2 minutes.
  • Web App
Fri, 8 Mar 2019
07:37:28 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with webapp being down.
Sorry for the inconvenience - we will update you soonest.

07:40:05 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Email, contact sync, Calendar sync delays

This incident lasted 2 hours and 16 minutes.
  • Contact Sync
  • Calendar Sync
  • Full Email Sync
Thu, 7 Mar 2019
16:11:01 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with Email, Contact sync and Calendar Sync.
Sorry for the inconvenience - we will update you soonest.

16:56:53 UTC

The issue has been identified, and solutions are being looked at, well get back to you as soon as possible!

17:53:08 UTC

Systems have recovered, we'll keep monitoring for any issues!

18:27:49 UTC

The storm has passed! All systems back to normal

[Resolved] Payment gateway service unavailable

This incident lasted 1 minute.
  • Billing System (Recurly)
Mon, 4 Mar 2019
19:53:11 UTC

Thank you for bearing with us. We are investigating this issue as a matter of priority and will share more information as we have it.

19:54:39 UTC

Everything should now be back to normal. If anything still seems amiss, please clear your browser cache and cookies and try again. If things still don’t seem right, contact us and we’ll investigate further.

[Resolved] Degraded Performance (Workflow Automations)

This incident lasted 42 minutes.
  • Workflow Automation
Mon, 4 Mar 2019
16:30:32 UTC

We’ve identified an issue accessing automations configuration page and are working on getting it resolved.

17:13:13 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] 1. Issues with Mail Tracking

This incident lasted 5 hours and 36 minutes.
  • Full Email Sync
Thu, 28 Feb 2019
17:44:28 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with mail tracking.
Sorry for the inconvenience - we will update you as soon as possible.

22:30:03 UTC

Events are beginning to load into the DB. Tracking should be returning back to normal soon, just require sometime to recover.

23:21:17 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Temporary Pipedrive app issue

This incident lasted 6 hours and 7 minutes.
  • Web App
Thu, 28 Feb 2019
01:15:53 UTC

We’ve identified the issue and are working on getting it resolved, thank you for bearing with us!

04:47:51 UTC

App performance should be fine now but keeping an eye on our systems before we give the green light.

07:23:38 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

No further notices from the past 30 days.