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  • Web App
  • Mobile App
  • Full Email Sync
  • Smart BCC
  • Contact Sync
  • Calendar Sync
  • Data Import
  • Search
  • Email Reminders
  • REST API v1
  • Webhooks
  • Marketplace
  • Slack Integration
  • Blog
  • Billing System (Recurly)
  • Public Website
  • Web Forms
  • Workflow Automation
  • Smart contact data
  • Scheduler
  • Merge duplicates
Previous Incidents

[Resolved] Incident identified

This incident lasted 6 hours and 19 minutes.
  • Web App
Mon, 19 Nov 2018
14:41:05 UTC

Aha! We see what's happened and are resolving it right away.

18:04:41 UTC

Ta-da! Fix implemented. Everything should now be back to business as usual. But we are still doing some further checks. So clear your browser, cache, and cookies and try again, and if that doesn’t work contact us.

21:00:37 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Incident in progress

This incident lasted 1 hour and 26 minutes.
  • Web App
Mon, 19 Nov 2018
10:23:16 UTC

We are beavering away behind the scenes investigating this issue as a matter of priority.
Thanks for bearing with us. We will report back as soon as possible.

11:49:37 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Some users may experience problems sending emails from detail pages

This incident lasted 35 minutes.
  • Full Email Sync
Wed, 14 Nov 2018
14:50:49 UTC

We are beavering away behind the scenes investigating this issue as a matter of priority.
Thanks for bearing with us. We will report back as soon as possible.

14:55:16 UTC

Aha! We see what's happened and are resolving it right away.

15:05:40 UTC

Some EU users are also affected, however, fix is on the way and all will be fine very soon.

15:26:16 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Incident identified

This incident lasted 25 minutes.
  • Scheduler
Wed, 14 Nov 2018
14:48:58 UTC

Aha! We see what's happened and are resolving it right away.

15:14:40 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Incident identified with data import service

This incident lasted 3 hours and 30 minutes.
Tue, 6 Nov 2018
11:11:51 UTC

Aha! We see what's happened and are resolving it right away.

14:42:27 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Troubles with full email sync

This incident lasted 15 minutes.
Thu, 1 Nov 2018
07:49:54 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with full email sync.
Sorry for the inconvenience - we will update you soonest.

08:05:18 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Incident identified with email sync

This incident lasted 3 hours and 42 minutes.
Wed, 31 Oct 2018
11:50:51 UTC

Email sync performance is degraded for some accounts. We are working on it and it should be up to date in few hours. Sorry for any trouble.

15:33:33 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Signup page is down

This incident lasted 40 minutes.
  • Public Website
Fri, 26 Oct 2018
10:22:26 UTC

We are beavering away behind the scenes investigating this issue as a matter of priority.
Thanks for bearing with us. We will report back as soon as possible.

11:03:13 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Service is down

This incident lasted 45 minutes.
  • Web App
Thu, 25 Oct 2018
01:19:26 UTC

We apologize for the inconvenience , it seems app is down in several regions at the moment. Issue is currently being investigated.

02:05:15 UTC

We appreciate the patience. App is up and running in all regions again.

[Resolved] Temporary Email Sync Issue

This incident lasted 1 day, 2 hours, and 26 minutes.
  • Full Email Sync
Mon, 22 Oct 2018
14:38:03 UTC

It seems that some accounts may be experiencing issues when attempting to send out emails.We apologize for the inconvenience and will keep you posted on any updates.

Tue, 23 Oct 2018
01:11:43 UTC

Error rate has returned to normal and API performance has also returned to normal over the past few hours. We are continuing to monitor the situation

17:04:12 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

No further notices from the past 30 days.