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  • Web App
  • Mobile App
  • Full Email Sync
  • Smart BCC
  • Contact Sync
  • Calendar Sync
  • Data Import
  • Search
  • Email Reminders
  • REST API v1
  • Webhooks
  • Marketplace
  • Slack Integration
  • Blog
  • Billing System (Recurly)
  • Public Website
  • Web Forms
  • Workflow Automation
  • Smart contact data
  • Scheduler
  • Merge duplicates
Previous Incidents

[Resolved] Web application partially slow or down

This incident lasted 35 minutes.
  • Web App
Fri, 15 Feb 2019
13:19:06 UTC

We've identified instances where the web application will be affected by slowness or completely down, the issue has been identified, and we're working to resolve it, we'll get back asap!

13:55:02 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Email & SmartBCC Issues identified for EU Customers

This incident lasted 2 hours and 32 minutes.
  • Full Email Sync
Fri, 15 Feb 2019
10:28:14 UTC

We’ve identified the issue and are working on getting it resolved, thank you for bearing with us!

13:01:03 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] 1. Users unable to access billing page

This incident lasted 45 minutes.
Thu, 7 Feb 2019
16:08:34 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with users unable to access billing page.
Sorry for the inconvenience - we will update you soonest.

16:54:01 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Degraded API Performance (Email Sync)

This incident lasted 1 day, 3 hours, and 21 minutes.
  • Full Email Sync
Tue, 5 Feb 2019
15:34:03 UTC

We’ve identified an issue with our email sync performance. Only a small fraction of customers are being affected. We are working on getting it resolved, thank you for bearing with us!

Wed, 6 Feb 2019
18:55:14 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Degraded API Performance (Email Sync)

This incident lasted 1 hour and 25 minutes.
Mon, 4 Feb 2019
14:53:00 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with our email-API.
Sorry for the inconvenience - we will update you soonest.

15:05:52 UTC

Workflow automation is up to speed again

16:18:44 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Some translations missing

This incident lasted 1 hour and 59 minutes.
  • Web App
Thu, 24 Jan 2019
10:10:03 UTC

We’re looking into a issue with some translations being missing.
Sorry for the inconvenience - we will update you soonest.

12:09:21 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Some email attachments missing

This incident lasted 3 hours and 15 minutes.
  • Full Email Sync
Thu, 24 Jan 2019
10:01:20 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with missing email attachments.
Sorry for the inconvenience - we will update you soonest.

13:16:20 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Email Sync Degraded Performance

This incident lasted 15 hours and 11 minutes.
  • Full Email Sync
  • Calendar Sync
  • Workflow Automation
  • Contact Sync
Wed, 23 Jan 2019
16:02:26 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with our email sync.
Sorry for the inconvenience - we will update you soonest.

16:33:54 UTC

Confirmed that the issue is coming from degraded API performance over on Nylas (3rd Party Integration Partner).

17:50:23 UTC

Issue has been resolved, currently monitoring the incident to be sure that we have fully recovered

Thu, 24 Jan 2019
07:14:23 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Web app slowness

This incident lasted 5 months, 3 days, 19 hours, and 38 minutes.
  • Web App
Tue, 11 Sep 2018
17:39:19 UTC

Oops! Our public webpage went down, www.pipedrive.com, but you can still access your company via app.pipedrive.com. We'll get this back up ASAP, sorry!

18:33:48 UTC

Our homepage is back up and running! Thank you for your patience as we resolved this hiccup.

Fri, 15 Feb 2019
13:06:19 UTC

We have identified an issue causing delays and errors in our web application and are currently investigating, we'll get back to you asap!

13:09:16 UTC

Aha! We see what's happened and are resolving it right away.

13:17:47 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

No further notices from the past 30 days.