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Previous Incidents

[Resolved] Webapp is facing issues

This incident lasted 24 minutes.
  • Mobile App
  • Web App
  • Application
Sat, 15 Jun 2019
23:20:27 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with XXX.
Sorry for the inconvenience - we will update you soonest.

23:45:07 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Talk to us - Helpchat

This incident lasted 45 minutes.
  • Help Center
Thu, 6 Jun 2019
05:57:55 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with our Helpchat. It's still possible to contact us via email.
Sorry for the inconvenience - we will update you soonest.

06:43:51 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Public Website

This incident lasted 10 minutes.
  • Public Website
Mon, 3 Jun 2019
12:28:48 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with public website.
Sorry for the inconvenience - we will update you soonest.

12:39:24 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] API issue in EU region

This incident lasted 9 minutes.
  • REST API v1
Mon, 3 Jun 2019
07:27:17 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with API.
Sorry for the inconvenience - we will update you soonest.

07:36:48 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Complete] Maintenance upgrade

This was a planned incident, it took 5 hours.
  • Application
  • Web App
  • Mobile App
Tue, 28 May 2019
10:53:24 UTC
Overview

In order to provide you better service we will be updating our servers this coming weekend. The maintenance is scheduled to take place between 23:30 UTC Saturday June 1st, and 03:30 UTC Sunday June 2nd. Users online within this time will experience some downtime, most likely in two blocks of 10 minutes.

We apologise for any inconvenience experienced during this period.

  • Scheduled for Sat, 1 Jun 2019 23:30 UTC
  • Expected to take 5 hours
Sat, 1 Jun 2019
23:30:04 UTC

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Sun, 2 Jun 2019
03:30:04 UTC

The maintenance is still underway

03:49:38 UTC

The scheduled maintenance is take longer than initially estimated. We'll keep you updated on our progress.

03:50:07 UTC

We've made a change to the schedule.

04:30:04 UTC

The maintenance is now complete. Thanks for your patience.

[Resolved] Scheduler link submission error

This incident lasted 30 minutes.
Tue, 21 May 2019
17:11:24 UTC

We’ve identified an issue with our scheduler links and are working on getting it resolved, thank you for bearing with us!

17:41:50 UTC

The issue is now fixed!

[Resolved] Email Sync Degraded Performance

This incident lasted 3 hours and 36 minutes.
  • Email Sync
  • Email Integration
  • Smart BCC
Mon, 20 May 2019
18:33:47 UTC

We’ve identified an issue with our email sync and are working on getting it resolved, thank you for bearing with us!

22:09:56 UTC

This incident has been resolved.

[Resolved] Incident identified

This incident lasted 35 minutes.
  • Web App
  • Email Integration
Sun, 19 May 2019
08:31:29 UTC

We’ve identified the issue and are working on getting it resolved, thank you for bearing with us!

09:06:57 UTC

The issue is fixed now!

No further notices from the past 30 days.