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Previous Incidents

[Resolved] Scheduler link submission error

This incident lasted 30 minutes.
Tue, 21 May 2019
17:11:24 UTC

We’ve identified an issue with our scheduler links and are working on getting it resolved, thank you for bearing with us!

17:41:50 UTC

The issue is now fixed!

[Resolved] Email Sync Degraded Performance

This incident lasted 3 hours and 36 minutes.
  • Email Sync
  • Email Integration
  • Smart BCC
Mon, 20 May 2019
18:33:47 UTC

We’ve identified an issue with our email sync and are working on getting it resolved, thank you for bearing with us!

22:09:56 UTC

This incident has been resolved.

[Resolved] Incident identified

This incident lasted 35 minutes.
  • Web App
  • Email Integration
Sun, 19 May 2019
08:31:29 UTC

We’ve identified the issue and are working on getting it resolved, thank you for bearing with us!

09:06:57 UTC

The issue is fixed now!

[Resolved] Email Sync Degraded Performance

This incident lasted 10 hours and 6 minutes.
  • Email Integration
Mon, 13 May 2019
20:33:42 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with our email sync.
Sorry for the inconvenience - we will update you as soon as possible.

20:47:47 UTC

Aha! We see what's happened and are resolving it right away.

21:46:06 UTC

Ta-da! Fix implemented. Everything should now be back to business as usual. But we are still doing some further checks. So clear your browser, cache, and cookies and try again, and if that doesn’t work contact us.

Tue, 14 May 2019
06:40:19 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Web app login issues

This incident lasted 1 minute.
  • Web App
Fri, 10 May 2019
07:35:55 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with web app login.
Sorry for the inconvenience - we will update you soonest.

07:37:03 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Degraded API Performance (Billing)

This incident lasted 36 minutes.
  • Billing System
Thu, 9 May 2019
19:32:48 UTC

We’ve identified an issue with our billing system and are working on getting it resolved, thank you for bearing with us!

19:39:59 UTC

Ta-da! Fix implemented. Everything should now be back to business as usual. But we are still doing some further checks. So clear your browser, cache, and cookies and try again, and if that doesn’t work contact us.

20:09:04 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Contact Sync issues

This incident lasted 1 day, 5 hours, and 32 minutes.
  • Contact Sync
Tue, 7 May 2019
10:43:33 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with Contact Sync.
Sorry for the inconvenience - we will update you soonest.

Wed, 8 May 2019
15:10:40 UTC

Ta-da! Fix implemented. Everything should now be back to business as usual. But we are still doing some further checks. So clear your browser, cache, and cookies and try again, and if that doesn’t work contact us.

15:14:00 UTC

Aha! We see what's happened and are resolving it right away.

15:14:44 UTC

We are beavering away behind the scenes investigating this issue as a matter of priority. Thanks for bearing with us. We will report back as soon as possible.

15:14:52 UTC

Aha! We see what's happened and are resolving it right away.

16:15:33 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

[Resolved] Blank Email Templates

This incident lasted 1 hour and 51 minutes.
  • Email Integration
Fri, 26 Apr 2019
19:46:21 UTC

Hmmm. Something’s not quite right. We’re looking into a reported issue with messages sent using email templates are being received with no content.
Sorry for the inconvenience - we will update you as soon as possible.

21:37:34 UTC

Phew. All is fixed and well in the world! Everything should now be back to business as usual. Still in doubt? Clear your browser, cache, and cookies and try again. For anything else, contact us.

No further notices from the past 30 days.